Refund policy

Return & Exchange Policy

We accept returns or exchanges only if you receive the wrong product, the wrong size sent by us, or a damaged/defective product.

You must contact us within 4 days of delivery to request a return or exchange.

To be eligible, the item must be unworn, unwashed, unused, unaltered, with all original tags and packaging intact. Proof of purchase may be required.

To request a return or exchange, contact us at ancesroot@gmail.com. Do not send any item back without contacting us first.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, incorrect product, or the wrong size sent by us, contact us within 4 days of delivery with details and clear photos/videos of the issue.

Non-Returnable Items

All products are non-returnable and non-exchangeable except for the eligible cases mentioned above.

Returns/exchanges will not be accepted for items that are worn, washed, used, damaged, altered, or missing original tags/packaging.

Return Shipping

For eligible returns/exchanges, return shipping charges will be paid by the customer.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method.

Note: We do not offer COD. All orders must be paid online at the time of purchase.